App / Mobile
Your ca88 account wallet connects directly to Nagad, Rocket, and Upay so you can move funds without switching apps. Every deposit and withdrawal step is visible inside your signed-in account area — follow the fields and instructions shown there for your region.
When you want to add funds, open the deposit counter from your signed-in account page. We've connected Nagad, Rocket, and Upay as the available local wallet rails — choose whichever one your phone is already set up with.
From your signed-in account dashboard, locate the deposit section. The payment options available for your account will be listed there alongside the minimum and maximum amounts we currently accept.
Select Nagad, Rocket, or Upay from the options shown. The screen will display the reference details and the wallet number or code you need to complete the transfer from your phone.
Type the amount within the range shown, then follow the confirmation steps your wallet app prompts. Keep a note of the transaction ID your wallet generates — you will need it if you follow up with support.
Once the wallet transaction goes through on our side, your account balance updates. If it does not update within the window shown on the deposit screen, contact support with your wallet transaction reference.
Withdrawals from ca88 go back to the same wallet type you deposited with — Nagad, Rocket, or Upay — so the receiving details need to match your registered account. Open the withdrawal section inside your signed-in account, then select the wallet and enter the amount. The screen will display any minimum payout threshold currently set on your account tier.
Log in and navigate to the withdrawal area of your account. The page shows available wallet methods, your current withdrawable balance, and any minimum amount that applies to your account at this time.
Choose the wallet — Nagad, Rocket, or Upay — that matches the one linked to your account. Enter the wallet number carefully; a mismatch will cause the request to be held until identity details are verified.
Input the amount within the range shown. Review the summary screen before confirming. Once submitted, the request moves to a processing status visible inside your account history tab.
Your account history lists each withdrawal with a current status label. If the status stays at pending beyond the window noted on the withdrawal screen, use the support contact route shown in your account.
Some account actions — particularly first-time withdrawals or higher-value transactions — may prompt an identity check before the request is processed. The fields and documents we ask for are shown directly in your account area at the point the check is triggered; we only ask for what that specific step requires.
The verification fields appear inside your signed-in account when a check is triggered. Only submit what those fields ask for — the screen specifies the format and what is accepted at that stage.
Where a wallet check is part of the process, the screen will explain what to provide. This step confirms the wallet receiving a withdrawal is the one registered to your account — follow the instructions shown.
Once submitted, the verification status is visible in your account. The time estimate is shown on the review screen itself. Do not resubmit the same documents while the review is still in progress.
If the review screen does not update within the window it states, the published support route in your account is the right contact. Have your account reference and the date of submission ready when you reach out.
The wallet options confirmed for eligible Bangladesh accounts are Nagad, Rocket, and Upay. Each connects through the deposit and withdrawal counters inside your signed-in account.
Nagad is available as a deposit and withdrawal method for eligible accounts. Select it from the payment screen and follow the wallet reference steps shown.
Rocket appears in the deposit counter for accounts where it is active. Use the wallet number and reference code shown on the transaction screen.
Upay is listed as a local wallet option for eligible Bangladesh accounts. Choose it in the payment section and complete the transfer using the details displayed.
Every deposit and withdrawal you complete generates two records: one on the wallet side and one inside your ca88 account history. Keeping those two in sync is straightforward once you know what to look for.
Your Nagad, Rocket, or Upay app produces a transaction ID the moment a transfer completes. Save or screenshot this before closing the app — it is the key reference if you need to query a deposit or withdrawal.
The account history tab labels each transaction as pending, processing, or complete. Check this tab first before contacting support — a pending status is normal immediately after submission and will update as the request is processed.
When comparing your wallet statement with the account record, check three things: the date and time of the transfer, the amount submitted, and the wallet type used. All three should match across both records for a confirmed transaction.
If you do need to raise a query, support will ask for: the wallet transaction reference, the date and amount, and the account section where the status is shown. Keeping a screenshot of both sides speeds up the resolution process.
Account safety on ca88 is built around a few concrete steps you control from your side. Checking you are on the correct domain before entering any account details is the first habit worth keeping — the address bar should show ca88 before you log in.
Before entering your login details, confirm the address bar shows ca88. Bookmark the correct URL on your phone browser so you do not rely on search results or third-party links each time you access your account.
Withdrawals are processed only to the wallet registered to your account. The identity check step exists to confirm that match. Do not share account credentials or wallet details with anyone claiming to assist with a transaction.
Nagad, Rocket, and Upay are your personal mobile wallets — keep the linked phone number and PIN secure on your side. If your wallet number changes, update your account record before submitting any withdrawal request.
The support contact route is listed inside your signed-in account area. Use only that route for banking queries. Any external contact claiming to offer ca88 account or payment help is not an authorised channel.
Below are the questions we hear most from Bangladesh account holders about depositing, withdrawing, and managing wallet transactions on ca88. If your question is not covered here, the support route inside your signed-in account is the direct path for anything specific to your transaction history or account status.
Nagad, Rocket, and Upay are the confirmed local wallet options for eligible Bangladesh accounts. Open the deposit counter inside your signed-in account to see which are active for your account at the time you log in.
Check your wallet app first — confirm the transfer shows as completed there. If it does, take the wallet transaction reference to the support route listed in your account. Do not submit a second deposit for the same amount while the first is still being checked.
Withdrawals are matched to the wallet registered on your account. If you want to change the receiving wallet, update your account record before submitting a withdrawal request, and follow any identity check steps that appear as a result.
The minimum withdrawal amount is shown on the withdrawal screen inside your signed-in account. We do not publish a fixed figure here because it can vary by account tier — check that screen directly for the limit that applies to you.
First check the status label in your account history tab. If the notice on the withdrawal screen has passed and the status has not changed to complete, use the support route in your account with your withdrawal reference and submission date ready.
The account screen will show exactly which fields and documents are needed for that specific check. Follow only what is requested there, and allow the review period stated. The support route is available if the review does not update as described on the notification.