App / Mobile
ca88 collects only what it needs to run your account, process wallet transactions through Nagad, Rocket and Upay, and keep your session secure. Access to this platform and its services depends on your local law and eligible regions — read this policy to understand exactly what we hold and how you can act on it.
When you open an account, we collect the details you enter during registration — your email address, chosen username and the contact information you supply for wallet verification. When you add a payment method such as Nagad, Rocket or Upay, we record the wallet identifier and transaction reference so we can match deposits and withdrawals to the right account. We do not store full wallet credentials on our servers; payment processing runs through the respective wallet provider's own infrastructure. Session data — the pages you visit, the games you open and the device type you use — is logged automatically to keep the lobby working correctly and to surface the right game categories for your screen size. This technical data is not sold. It is used internally to maintain service quality and, where you have consented, to send account-related communications. Availability of our services depends on local law and the eligible regions we currently operate in. If you are accessing from Bangladesh, your use of Nagad, Rocket or Upay as a payment method is governed both by this policy and by each wallet provider's own terms. We retain transaction records for the period required to resolve disputes and comply with applicable record-keeping obligations. You can request a summary of the data we hold on your account by contacting our support team through the route described in the Support section below.
This policy applies to data processed through the ca88 platform and its associated account systems. It does not extend to third-party sites linked from our lobby, wallet providers' own data practices, or content delivered by studio partners. Use the four areas below to understand exactly what falls inside and outside our responsibility.
Registration data, login records and session identifiers fall fully inside this policy. We control how that information is stored, how long it is kept and who inside our team can access it for account management purposes.
When you transact via Nagad, Rocket or Upay, the transaction reference and wallet identifier are covered here. The wallet provider's own privacy terms govern data held on their side; we handle only what lands in our system.
Game interaction logs, category browsing patterns and device session data generated inside the ca88 lobby are within scope. We use this to maintain lobby performance, not to build a personal profile for sale or advertising.
Links to external sites, studio provider platforms and any service outside the ca88 domain are out of scope. Once you leave our lobby, the destination site's own data policy applies. We have no control over what those services collect.
You have concrete options when it comes to the data we hold. Reviewing your account record is the starting point — log in and head to the account settings page, where your registered contact details and linked wallet identifiers are displayed. If any detail is wrong, you can update it directly from that screen; changes take effect on your next session. If you want a copy of the full data record we hold, contact our support team using the live chat or email route listed in the Support section. We will respond with a structured summary. If you believe data we hold is inaccurate or needs to be removed, raise it through the same support channel with a short description of the issue. We will review and confirm the outcome. Your use of these rights does not affect your account standing, and availability of these options depends on local law and eligible regions applicable to your account.
Open account settings after logging in to see the contact details, wallet identifiers and session preferences we hold for your profile.
Update your registered email or contact information directly from the account settings screen. Wallet identifiers linked to Nagad, Rocket or Upay can be removed and re-added through the payment section.
Contact support via live chat or email to ask about a specific data point we hold, request a structured copy of your record or flag a concern about how your information is being used.
Submit a removal request through the support channel. We will confirm which data can be deleted consistent with our record-keeping obligations and provide a clear outcome within a reasonable timeframe.
Three routes connect you to our support team for any privacy-related question. All queries about data records, wallet identifiers or account details can be handled through the channels below. We do not publish response-time commitments here, but each route is monitored and will reach the right team member.
Open the chat widget from any page inside your logged-in account. Describe your privacy question and a support agent will pick it up from the queue.
Send your query to the support email address listed on the Contact page. Include your registered account email so we can locate your record without delay.
The Help Centre on the site carries written answers to common account and data questions. Search for the relevant topic before opening a live ticket to find an immediate answer.
Our approach to data handling is built around keeping your information accurate, minimal and accessible only to the people who need it. We do not sell account data or share wallet transaction records with advertising networks. Below are the four areas where we apply consistent internal standards.
We use session cookies to keep you logged in and to remember your game-lobby preferences across visits. You can clear cookies from your browser settings at any time; doing so will end your current session and reset saved preferences.
Login sessions are protected through your account credentials. If you suspect unauthorised access, change your password immediately from account settings and contact support through live chat to flag the incident.
We retain your account record and transaction history for as long as your account is active and for the period required to resolve any open disputes. After account closure, we keep only the data we are obliged to hold under applicable record-keeping rules.
Any request to update, correct or delete data we hold should go through the support team via live chat or the email route on the Contact page. The same team handles questions about Nagad, Rocket and Upay wallet identifiers tied to your account.
The questions below cover what we collect, how long we keep it, how to act on your rights and what happens when you use a local wallet. If your question is not here, the support team is reachable through live chat or email.
We collect your email address, the username you choose and any contact details you submit during registration. We do not collect payment credentials directly — wallet identifiers for Nagad, Rocket or Upay are stored only as references needed to match transactions to your account.
We store only the transaction reference and wallet identifier needed to reconcile your deposit or withdrawal. Full wallet credentials are never held on our servers. The wallet provider handles authentication on their own infrastructure under their own privacy terms.
After you close your account, we retain only the data we are required to keep for dispute resolution and applicable record-keeping obligations. Data that is no longer needed for those purposes is removed in line with our standard retention schedule.
Yes. Contact our support team via live chat or the email address on the Contact page. Include your registered account email in the request. We will send you a structured summary of the data we hold on that account.
Your account data is processed under this policy regardless of where you access from. Access to the platform depends on local law and eligible regions. Transactions made through Nagad, Rocket or Upay are also subject to each wallet provider's own terms, which operate independently of ours.
Log in and check account settings first — you can update contact details and wallet identifiers directly from there. For anything you cannot change yourself, contact support through live chat or email, describe what needs correcting, and we will confirm the outcome after review.