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These terms set out the rules that apply when you open an account on ca88 and use any part of our platform, including the game lobby, your wallet and our support routes. Access to ca88 services depends on your local law and the eligible regions we serve — read through these conditions before you start.
When you create an account on ca88, you are entering into a direct agreement with us. These terms apply to every session you open, every transaction you make through Nagad, Rocket or Upay, and every game you access in our lobby. They do not expire between sessions — they remain in effect for the full duration of your account. We may update these terms from time to time. When we do, we will make the revised version available on this page. Continuing to use your account after an update means you accept the revised terms. If you do not accept them, the right course is to contact our support team and arrange to close your account before the changes take effect. These terms apply alongside any specific conditions that appear in individual information or account features — those specific conditions do not override what is written here unless we state so explicitly. Eligibility to use ca88 depends on whether you are in a region where we offer our services and whether your use complies with the laws that apply to you locally. We do not make eligibility determinations on your behalf. You carry the responsibility of knowing whether access is permitted where you are.
Not every action on ca88 is covered by the same set of rules. This section draws a clear line between what these terms govern directly and what sits outside their scope, so you know exactly where to look when a question comes up.
These terms fully govern how you open, maintain and close your ca88 account, including login credentials, identity checks required by our platform, and any restrictions we apply to account access at our discretion.
Deposits and withdrawals processed through Nagad, Rocket or Upay fall within these terms. The transaction records visible in your account wallet are the authoritative reference for any amount you submit or receive.
Game availability, lobby structure and the titles we carry from our studio partners are described on the platform itself. These terms govern your right to access that content; they do not set game-level rules, which are published within each game.
Payment processors, network providers and device manufacturers operate outside our terms. Their own policies apply to the services they supply. We cannot accept responsibility for interruptions or conditions arising from third-party infrastructure.
These terms are not one-directional. You have a set of concrete actions you can take at any point during your time as a ca88 account holder. Your transaction history is available in your signed-in wallet area — every deposit and withdrawal you have made through Nagad, Rocket or Upay is logged there, and you can review it without contacting support. If you notice that a piece of information is incorrect — your registered contact detail, for example — you can update it through the account settings page. The fields shown there are editable, and the instructions next to each field tell you what verification step, if any, applies. If a question about these terms is not answered by this page, you can raise it directly with our support team through the contact routes listed below. We will not send you to a third party for answers about our own terms. You can also request that we close your account. That request is handled through support, and we will confirm the closure and the status of any remaining wallet balance once the process is complete.
Open the wallet section of your signed-in account to see a full log of your transactions. Each entry shows the amount, method and status — use this view before raising a query with support.
Head to account settings and edit the fields shown there. Follow the verification instructions next to each field. Changes take effect once confirmation is received on your registered contact.
If something in these terms is unclear, contact our support team directly. We keep those queries in-house — you will hear back through the same channel you used to reach us.
Submit your closure request through support. We will confirm the closure in writing and let you know the status of any wallet balance that needs to be resolved before the account is deactivated.
If these terms raise a question you cannot resolve by reading this page, the routes below connect you directly to our team. We handle terms-related queries through the same support channels we use for all account matters — no separate department, no redirection.
Open the chat window from any page of the site while you are signed in. This is the most direct route for questions about account conditions, wallet transactions or policy interpretation.
Use the email address published on our contact page for written queries about these terms. Written correspondence is useful when you need a record of the response — for example, when requesting account closure.
The help section inside your signed-in account surfaces common terms and policy questions. Start there before reaching out — many answers about wallet usage, Nagad transfers and account settings are already published there.
Behind these terms sits a set of practical commitments about how we manage your account, your data and any changes we make to the rules you have agreed to. We do not make these commitments verbally — they are published here and in the related policy pages linked from your account.
We hold the information you submit — contact details, transaction records, session data — for the purposes described in our privacy policy. That document sits alongside these terms and applies from the moment you create an account.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact us immediately through live chat or email. We will act on verified reports without delay.
Transaction records in your wallet, and the account activity log, are retained according to our internal retention schedule. You can request a summary of your records at any time by contacting our support team through a published channel.
When we revise these terms, we update this page and the version date at the top. We do not make retroactive changes. If a revision affects your account materially, the detail of what changed is available on request through email support.
The questions below cover what we hear most often when account holders read through this page. If yours is not here, use the contact routes in the support section above.
Yes. Any deposit or withdrawal you process through Nagad, Rocket or Upay is covered by these terms. The transaction record in your account wallet is the authoritative log. If a discrepancy appears, contact support with the wallet entry as your reference.
We update this page when terms change and keep the revised version accessible here. Continuing to use your account after a revision constitutes acceptance. If you object to a change, you have the option to contact support and request account closure before the updated terms take effect.
Yes. Access to our platform depends on your local law and the eligible regions we serve. We do not make that determination for you. It is your responsibility to confirm whether using ca88 is permitted under the laws that apply to you.
Open account settings while signed in and edit the relevant field. Each field shows the verification step required — follow those instructions. If a field cannot be edited directly, contact support through live chat or email and we will handle the correction from our side.
Game-level rules are published within each individual game. These main terms govern your right to access the game lobby; they do not replace the conditions shown inside a game. Check both sets of terms when a game-specific question comes up.
When you request account closure through support, we confirm the status of any remaining wallet balance as part of the process. Resolution of that balance is handled before the account is fully deactivated. Contact us through email or live chat to start the closure request.