App / Mobile
Everything legal about ca88 sits on this page: how your account access is governed, what we expect from you, and what you can ask us to change. Rules here follow your local law and eligible regions, so check what applies where you are before you open an account.
Legal terms on ca88 are written as a working document, not a wall of text you scan once and forget. They set out what you agree to when you open an account, how we handle disputes, and where your local law has the final say. Because rules differ across markets, nothing on this page overrides the law that applies where you live, and we ask you to confirm that access is permitted in your region before you deposit. The practical side matters just as much. Your account wallet, the payment rails you pick, whether that is bKash, Nagad, Rocket, Upay or a bank transfer, and every transaction record live under the same set of terms. If a payment is turned back by your bank or wallet, the terms explain why we may ask for verification before the balance moves. If you spot a charge you do not recognise, you raise it through the support route published on this site rather than through a third party. We also keep our own obligations visible. We state what data we hold, how long we keep it, and how you ask us to correct something in your profile. We do not promise processing times, fixed limits or outcomes, because those depend on your provider and your region. What we do commit to is consistency: the same rules apply whether you are browsing the lobby on your phone or signing in from a laptop. Read the sections below in order. Each one covers a different obligation, and together they answer the question most people actually arrive with, which is what am I agreeing to, and what happens if something goes wrong?
Scope is the part people skip, so we keep it plain. This policy covers what happens inside your ca88 account: how you sign in, what you can do in the lobby, and how the wallet balance moves when you complete a transaction. It does not reach into apps or wallets we do not run. That distinction matters when a payment sits with your provider. Your bKash, Nagad or Rocket app has its own terms, and those terms govern that leg of the journey. The same goes for your bank and for the browser you use to reach us. Our rules start at the account page and end at the account page. Country rules come first in every case. If your local law restricts online play, or a payment rail is not offered where you are, that restriction stands regardless of anything written here. We would rather you check that before you deposit than find out afterwards.
Signing in, password handling and keeping your profile details current sit inside this policy. We set the rules for how your login works, what happens when a session ends, and how you tell us that a detail on your profile needs correcting.
Deposits, withdrawals and wallet balances move under these terms. When you choose bKash, Nagad, Rocket, Upay or a bank transfer, we apply the same account rules on our side, and your provider applies its own rules on theirs.
Everything published on ca88, from category pages and studio listings to the game titles and the wording on this page, is ours and covered here. You may read it, share links to it and use it to decide what to open, but you may not copy it into another site.
Your mobile wallet app, your bank and your browser sit outside this policy. We do not control their terms, their limits or their decisions on a transfer, so a question about your wallet balance belongs with your provider rather than with us.
A policy means little without actions behind it, so here is what you can actually do. Head to your account page and open the profile fields; you can update your contact details, correct a name spelling and check the records we hold against your wallet activity. If something looks wrong, change it there rather than starting over with a new account. When a record does not match what you expected, raise it. Use the support route published on this site, tell us the transaction reference and the wallet you used, and we will walk the entry with you. We keep the process the same for everyone, so a question about a bKash transfer is handled on the same path as a Rocket one. You can also ask what we hold. Send a request through the published contact route if you want to know which details sit on your profile, and ask us to delete what we are not required to keep. Some records we must retain under the applicable rules, and we will tell you which ones rather than leave you guessing.
Open your account page and go through the transaction history shown on your wallet panel. Every deposit and withdrawal you have made through bKash, Nagad, Rocket, Upay or a bank transfer is listed there with a reference you can quote if you need to raise something with support.
Profile fields stay editable after sign-in for contact details and spelling corrections. Change them yourself when you spot an error, and keep the number tied to your wallet current, so a verification step later does not stall because the record on file no longer matches.
If a rule on this page reads unclear, ask before you act on it. Message us through the published support route with the section you are reading and what you want to confirm, and we will answer against your own account rather than send a general reply.
For anything that needs us to amend a record, reverse a step or look into a transaction, send it through the support route. Include the reference, the wallet name and the date, so the person handling it can find the entry quickly.
Legal questions do not need a formal letter. When something in these terms needs clarifying, the route published on this site is the one to use, the same one you would pick for an account query. Write from the email address on your profile and tell us which section you are reading and what you want confirmed. Keep the message specific. A question that names the transaction reference, the wallet you used and the date is answered faster than a general complaint, because the person handling it can find the entry in one look. If your question is about a payment that never landed, include the provider name, whether that is bKash, Nagad, Rocket, Upay or a bank transfer, along with the reference your provider gave you. We work through messages in the order they arrive, on the route published here. We do not run separate queues for policy questions and account questions, so you do not have to guess which door to knock on. If a request needs something from you first, we will say so in the reply rather than leave it pending.
Questions raised from inside your signed-in account stay attached to your profile, so the person answering can see the record you are asking about. Use that route for corrections, wallet queries and anything on this page you want explained against your own activity.
The contact details published here are monitored for policy and account questions alike. Write from the email address saved on your profile, and put the page name in the subject line so it reaches the right person first time.
When a transfer needs tracing, send the reference, the provider name and the date along the same path. We check our own entry first, then point you to your wallet provider or bank if that is where the step is sitting.
Handling policy areas is mostly about habits you can see. Your profile data lives behind your sign-in, and the details we ask for are the ones needed to run the wallet, verify a transaction and keep the account reachable by you alone. Passwords are yours to change from the account page, and we will never ask you for one over a message. Cookies do a narrower job. They keep you signed in between pages, remember the language and layout you picked, and show us which parts of the lobby get used, so we can decide what to place first. You can clear them from your browser at any time; some parts of the account area will then ask you to sign in again. Retention follows the same logic. Transaction records stay as long as the applicable rules require, and we tell you which ones those are when you ask. If you want a record corrected, removed where we are permitted to remove it, or explained, the contact route published on this site is where that request goes.
Your name, contact details and wallet details sit behind the sign-in for your account. We collect what the account needs to work: reaching you about a transaction, matching a payment to the right person and keeping your balance accurate.
Cookies keep your session open while you move between lobby pages and remember your display choices. Clearing them from your browser settings signs you out of the areas that rely on that session, which is why a page may ask for your password again.
Your password is the key to the wallet, so change it if you think someone else has seen it. Sign out when you finish on a shared phone, and check the contact details on your profile so a verification message reaches you rather than an old number.
We keep transaction records for the period the applicable rules require and no longer than we need them otherwise. Ask through the published contact route to see what sits on your profile, to correct a detail, or to have something removed where we are able to remove it.
The questions below come up most often when people read these terms for the first time. Each answer points you to the route or the account page where you can act on it, rather than leaving you with a general statement. If your situation is not covered here, send it to us through the published contact route and we will answer against your own account.
It applies to anyone using a ca88 account, but your local law comes first. Some regions restrict online play or block particular payment routes, and we ask you to confirm that access is permitted where you live before you deposit anything.
Your wallet provider publishes its own terms, and those govern that side of a transfer. On our side, the account rules on this page cover how the transaction reaches your balance, which reference number it carries and how to raise a query.
You can ask, and we will tell you what we are able to remove. Records tied to completed transactions usually have to stay for the period the applicable rules set, while contact details and profile fields we no longer need can go. Use the published contact route.
Open your account and check the transaction list first, because most entries match a reference you already hold. If it still looks wrong, send the reference, the provider name and the date through the contact route published on this site so we can look at our entry.
We cannot renegotiate a policy line by line, but we do act on questions that show a rule is unclear. Write to us with the section and your situation. Where a wording change is made, the updated version replaces this page for everyone.
We use your details to run your account, verify transactions and answer your questions. Where a service provider helps us with part of that, they work on our instruction. We do not publish your profile, and we do not hand your details to another account holder.